As a coach (or team administrator or club administrator) I notice that some members, or parents of members, have "Account not activated" associated with their email address?
This means that they have not yet accepted the invitation to join the team (or club) on SportEasy. And therefore they do not have access to your calendar, event details, messages...
For more details:
- Follow up a member with an inactive account individually
- Follow-up all inactive accounts at the same time
Follow-up a member with an inactive account individually
You can individually restart a member with a non-activated account as many times as necessary:
From the website, via a computer 💻
However, we recommend that you avoid doing this several times in a row (within a short period of time). This could annoy or, worse, scare them, as they will receive the same email several times in a row asking them to create their account to join the team.
From the website, via a computer
An inactive account is easily identifiable from the team (or club) roster, as it is coloured orange.
Just click on "Follow-up" next to the words "Account not activated".
A window will open to remind the person concerned. You can add a personalised message to your reminder.
Follow-up all inactive accounts at the same time
You can collectively follow up all members with an inactive account:
From the website, via a computer 💻
Please note, however, that it is not possible to use this collective dunning option to dunk inactive accounts that have already been dunked within the last 5 days.
This limits the risk of massively spamming these people by sending them several reminders over a very short period of time: this would be totally counterproductive.
From the website, via a computer
Go to your team (or club) roster, and click on the whistle icon.
A window will then open to remind the people concerned. You can add a personalised message to your reminder.
If you have already re-launched all the inactive members in the last 5 days, you will be informed that you cannot use the group re-launch for the time being. However, you can always dun an inactive member individually.
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