Collecte - Admin - Delete a payment - 🖥️

As an admin, you can now delete a participant’s payment (basket) directly from the collection management page and the participant tracking section.

This article explains how to perform this action.

How to delete a participant’s basket

A basket can only be deleted if the participant chose to pay 100% offline (check, cash, etc.).

In that case:

• The participation status is “In progress” if no manual transaction has been recorded from you. 

• The status is “Paid” if a manual transaction was added.

Then:

1. Go to the Transactions tab of your collection.

2. Click the three dots in the Action column.

3. Select Delete transaction.

💡 Additional info

• It is not possible to delete a basket when an online payment has been recorded.

• A member cannot delete their own payment.

• You can delete upcoming installments as part of a payment plan.

📌 Use cases

• A member selected the wrong price or registered the wrong person: the admin can delete their basket so they can register again correctly.

• A member joined as a guest while they actually have a SportEasy account: the admin can delete their basket so they can join the collection with their real account.