Administrator – Managing Failed Payments on SportEasy - 🖥️

When you manage a collection, some payments may fail: the payment status appears as Failed in your collection dashboard.

Here’s what you can do as an administrator.

📌 A payment shows as Failed: what should I do?

You cannot manually send a reminder to the member.
SportEasy automatically sends a reminder every 48 hours (email, web and mobile notifications).
The member is therefore always informed when their payment fails.

📅 Installment payments: can I change the due dates?

No, installment dates cannot be modified.

The reference date is the date of the first payment.
Example: first payment on October 6 → next installments on November 6, then December 6, etc.

A payment may fail if:

• the funds are not available,

• the bank blocks the transaction,

• the card used has an issue.

If a payment fails, the member is automatically notified.

🤝 How can I help a member who can’t pay on the scheduled date?

If a member is having financial difficulties, you can take action:

• Go to Participants Tracking > Transactions.

• In the Upcoming statuts, delete the future installments.

• The payment status will change to In progress.

• Then complete the remaining amount via a manual transaction so the payment can be marked as Paid.

⚠️ It is not possible to generate a new online payment link later.

🆘 Need help?

If you have any doubts or need assistance, you can contact us at:
📧 [e-mail]